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Customer care administrator



Dubai, United Arab Emirates

Sector: Health Insurance

Gender: Male/Female

Location: Dubai

Languages: English and French


MSH INTERNATIONAL is a leading worldwide provider of Healthcare insurance solutions. With offices located in strategic places around the world including Calgary, Paris, Shanghai and Dubai, we are focused on providing high quality services that meet the needs of our large and diverse global client base. We recognize the importance of our human resources to achieve these goals, so we are looking for outstanding candidates to fill this position.

The candidate we are looking for will be responsible:

  • to assess the customer’s issue and recommend valid solutions
  • Escalate unresolved issues to the appropriate Manager or supervisor
  • Follow up on any customer issues requiring additional research
  • Communicate with Manager/Supervisor team regarding status of issues
  • Attend all Customer Care’s request and dispatch to appropriate department


Knowledge, Skills and Abilities

  • Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to prioritize and integrate a proactive approach to assignments
  • Ability to request assistance as needed
  • Strong technical aptitude with the ability to quickly learn and adjust to new systems
  • Strong analytical, problem solving and decision making skills
  • Effective organizational and time management skills
  • Proficiency in written and verbal English required, bilingual English/French

Education and Experience

  • Associate’s degree or equivalent experience preferred
  • Previous experience with customer service desired
  • Working knowledge of MS Office


If you are interested in this position and have the required qualifications, please send your resume to recruitment@mena.msh-intl.com


Contact us
Talk to our sales team
Dubai +971 4 365 1351
Send us an e-mail
Why choose us?
4 regional head offices always close to you
14 service offices
400,000 members
92% customer satisfaction
94 700 providers worldwide
880,000 in the US alone